Privacy Policy

Last updated: July 2026

Introduction

At JSB Transportation LLC, we prioritize customer confidentiality and privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information concerning SMS (Short Message Service) messaging through 10DLC to enable effective communication between our select administrative staff and customers.

1. Information We Collect

When you opt-in to receive SMS messages from us, we may collect the following types of information:

• Personal Information: Phone number, name, and email address (if provided)
• Related Information: Relevant details necessary for effective communication
• Message Data: The content of SMS messages sent and received, delivery status of SMS messages, and interaction data related to SMS messages

2. How We Use Your Information

We use the collected information strictly for management and communication purposes, specifically for:

• Communication: Providing updates and essential information via SMS, responding to customer inquiries, and delivering necessary support
• Service Improvement: Understanding and analyzing the use of our SMS services, improving communication methods to better serve customers
• Legal Compliance: Complying with applicable laws and regulations, responding to lawful requests and legal processes

Phone Number Privacy Policy

Use of Information: We use your phone number to send SMS messages regarding your inquiry and customer care-related topics.

Mobile phone information or opt-in data collected will not be shared, sold, or disclosed to third parties or affiliates for marketing purposes.

Opt-Out: Reply "STOP" to unsubscribe or "HELP" for assistance.

Message Disclosures: Message frequency varies. Message and data rates may apply.

Data Security: Your data is protected and retained only as needed.

3. Sharing Your Information

We will not share, sell, or disclose your information to third parties except in the two cases noted below:

• Service Providers: We may share your information with trusted third-party service providers that assist us in operating our SMS services. These parties are required to maintain the confidentiality and security of your information.
• Legal Requirements: We may disclose your information if required by law or in response to a legal request, such as a subpoena, court order, or government demand.

4. Security of Your Information

We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have the right to:

• Opt-Out: You can opt out of receiving SMS messages from us by replying "STOP" to any message or contacting us at info@jsbtransportation.com
• Access and Correction: You can request access to or correction of your personal information by contacting us at info@jsbtransportation.com

6. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be effective when we post the revised policy on our website, or provided via email. We encourage you to review this Privacy Policy periodically.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

info@jsbtransportation.com • (888) 539-1942